topic eSIM Transfer Showing $5 Charge (Should Be Free?) in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-Transfer-Showing-5-Charge-Should-Be-Free/m-p/1425391#M972748 <P class=""><SPAN>Hi, I recently got a new phone and I’m trying to transfer my eSIM.</SPAN></P><P class=""><SPAN>Based on the guidelines, the eSIM replacement should be free if:</SPAN></P><UL><LI><SPAN>My current eSIM has been active for more than 15 days</SPAN></LI><LI><SPAN>I’m doing an eSIM-to-eSIM transfer</SPAN></LI><LI><SPAN>I did not delete my existing eSIM</SPAN></LI></UL><P class=""><SPAN>I believe I meet all of these conditions, but when I try to proceed, it still shows a $5 charge.</SPAN></P><P class=""><SPAN>Could someone please help check if this is an error or assist with waiving the fee?</SPAN></P><P><SPAN>Thank you in advance!</SPAN></P> Fri, 27 Mar 2026 06:29:18 GMT NikoFish 2026-03-27T06:29:18Z eSIM Transfer Showing $5 Charge (Should Be Free?) https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-Transfer-Showing-5-Charge-Should-Be-Free/m-p/1425391#M972748 <P class=""><SPAN>Hi, I recently got a new phone and I’m trying to transfer my eSIM.</SPAN></P><P class=""><SPAN>Based on the guidelines, the eSIM replacement should be free if:</SPAN></P><UL><LI><SPAN>My current eSIM has been active for more than 15 days</SPAN></LI><LI><SPAN>I’m doing an eSIM-to-eSIM transfer</SPAN></LI><LI><SPAN>I did not delete my existing eSIM</SPAN></LI></UL><P class=""><SPAN>I believe I meet all of these conditions, but when I try to proceed, it still shows a $5 charge.</SPAN></P><P class=""><SPAN>Could someone please help check if this is an error or assist with waiving the fee?</SPAN></P><P><SPAN>Thank you in advance!</SPAN></P> Fri, 27 Mar 2026 06:29:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-Transfer-Showing-5-Charge-Should-Be-Free/m-p/1425391#M972748 NikoFish 2026-03-27T06:29:18Z Re: eSIM Transfer Showing $5 Charge (Should Be Free?) https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-Transfer-Showing-5-Charge-Should-Be-Free/m-p/1425393#M972749 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/642575">@NikoFish</a>&nbsp;</P><P>Yes from your description. The replacement eSIM should be free.</P><P>I would suggest you contact a CS_Agent for a credit into your account.</P><P><A href="https://urlshortner.tiia.ai/xYpc_I" target="_self">https://urlshortner.tiia.ai/xYpc_I</A>&nbsp;</P> Fri, 27 Mar 2026 08:27:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-Transfer-Showing-5-Charge-Should-Be-Free/m-p/1425393#M972749 BKNS27 2026-03-27T08:27:04Z