topic Re: Payment issue in Get Support

Payment issue

DaeunJeon — Fri, 27 Mar 2026 02:36:34 GMT

Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me $40 something my original plan is $20 because i have a discount for 24months what to do? Please help asap

Re: Payment issue

softech — Fri, 27 Mar 2026 02:40:41 GMT

@DaeunJeon

The system is set to apply the $20 discount when Autopay is processed without interruption. Since your payment was declined and need a manual payment, you will need to engage PM CS Agent for them to manually apply the $20 discount. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Payment issue

DaeunJeon — Fri, 27 Mar 2026 03:03:22 GMT

Not working

Re: Payment issue

softech — Fri, 27 Mar 2026 03:08:45 GMT

@DaeunJeon

you were only need to use the chatbot link to open the ticket or use the message link as mentioned above

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Payment issue

CSA_PM — Fri, 27 Mar 2026 12:29:25 GMT

Thank you for the escalation! The customer is in contact with an agent.