topic Started a 2 year subscription in Get Support

Started a 2 year subscription

Cbee2 — Fri, 27 Mar 2026 03:37:07 GMT

I have a 2 year subscription and it's frozen why? I make my monthly payment and updated my payment card

Re: Started a 2 year subscription

Sansan — Fri, 27 Mar 2026 00:52:48 GMT

Alot of people have complained that there automatic payments do fail from time to time. Have you signed into your account and verified that your last payment was debited successfully?

If it didn't, you would need to make a payment to resume your services.

Re: Started a 2 year subscription

hTideGnow — Fri, 27 Mar 2026 00:54:15 GMT

hi @Cbee2

some had the same issue, and look like you need PM agent to help and fix the issue on the system

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage