Double billing

Shelley_child — Thu, 26 Mar 2026 20:22:09 GMT

I just got double billed for one month how can I get the extra payment back?

Re: Double billing

Sansan — Thu, 26 Mar 2026 20:25:37 GMT

What exactly does double billing mean? Did you pay manually and the system also charged you same day? Extra credits will just remain on your account to help offset next month.

Public Mobile's policy is no refunds.

Re: Double billing

hTideGnow — Thu, 26 Mar 2026 20:27:53 GMT

hi @Shelley_child if you see the money in Available Funds on My Account , you can leave it there and will be used for next month

if you cannot find the money and need to ask PM agent, submit a ticket with CS Agent using Chatbot here:

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Double billing in Get Support

Double billing

Re: Double billing

Re: Double billing