topic Reactivate suspended service in Get Support

Reactivate suspended service

jnj1 — Thu, 26 Mar 2026 16:07:41 GMT

Despite being able to login, the app doesn’t give me access to MyAccount so I cannot click on reactivation I am still under 90 days limit

Re: Reactivate suspended service

softech — Thu, 26 Mar 2026 16:12:52 GMT

if you are sure you are still within the 90 days grace period, then the error just indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Reactivate suspended service

BKNS27 — Thu, 26 Mar 2026 16:23:48 GMT

@jnj1

You can call 1-855-4PUBLIC to check the status of your account.
If it indicates that is is Suspended. You can make a payment with the CC on file but you need the PIN. If you didn’t create a PIN or don’t remember your PIN. You can reset it.

https://myaccount.publicmobile.ca/en/account/reset/pin

If the system can’t locate your number then your account is closed, SIM stopped working and your number returned to the carrier you originally got the number from.

Re: Reactivate suspended service

computergeek541 — Thu, 26 Mar 2026 19:36:34 GMT

@BKNS27 wrote:
@jnj1
You can call 1-855-4PUBLIC to check the status of your account.
If it indicates that is is Suspended. You can make a payment with the CC on file but you need the PIN. If you didn’t create a PIN or don’t remember your PIN. You can reset it.
https://myaccount.publicmobile.ca/en/account/reset/pin
If the system can’t locate your number then your account is closed, SIM stopped working and your number returned to the carrier you originally got the number from.

The customer won't be able to reset the PIN as it has already been stated that My Account is inaccessible.

Re: Reactivate suspended service

jnj1 — Thu, 26 Mar 2026 22:26:41 GMT

Your suggested fix did NOT work.
I cannot see info for My Account.
I cannot phone from USA on my suspended account, but using another cellphone, I was able to enter xxxxxxxxxxxx, only to hear there is no record of my number anymore (was it cancelled prior to 90-day limit???)
Public Mobile sent an email Monday reminding me I had 5 days left.
Am getting extremely frustrated!!!!!

Re: Reactivate suspended service

BKNS27 — Thu, 26 Mar 2026 20:30:07 GMT

@jnj1

Unfortunately, if your number is not located in the system then your account is closed (pass 90 days for nonpayment) and your number returned to the carrier you got the number from. You need to contact them and open an account with them if you want the number back.

Never leave it to the last minute to renew encase there are issues with the system.