topic Esim in Get Support

Esim

Batzzzz — Thu, 26 Mar 2026 19:44:37 GMT

I have another account that I accidentally deleted the esim when we starting my phone, I cannot retrieve it. I need someone to call me to help me. @CS_Agent

Re: Esim

Handy1 — Thu, 26 Mar 2026 13:26:24 GMT

@Batzzzz Download the app on phone and log into the account in question and rebuy eSIM it will be free at check out . And you will keep same phone number and plan

Re: Esim

Batzzzz — Thu, 26 Mar 2026 13:42:12 GMT

Okay, but I also can not log in. Can you sent me a temporary password for my other account?

Re: Esim

Handy1 — Thu, 26 Mar 2026 13:44:41 GMT

@Batzzzz Please note I’m just customer like you trying to help I don’t work for public mobile , do you see option that’s says “didn’t get code or resend code “ tap it and you should have option to send code to email instead to log into. If still no luck you can engage support to help by sending

private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

CSA_PM — Thu, 26 Mar 2026 14:24:55 GMT

Hello @ Batzzzz,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage