topic new transfer not complete in Get Support

new transfer not complete

Levi007 — Wed, 25 Mar 2026 22:38:14 GMT

I am transferring my phone from telus. it did not work. no error messages.

Please help

Re: new transfer not complete

slusagm — Wed, 25 Mar 2026 22:41:13 GMT

there is a porting assistance team you can call and ask for help. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: new transfer not complete

will13am — Wed, 25 Mar 2026 22:41:18 GMT

@Levi007 , did you receive a confirmat text to verify the number transfer? If not, maybe give it another try. Failing that, please use the chat symbol on the lower right corner of the webpage to initiate a support ticket.

Re: new transfer not complete

hairbag1 — Wed, 25 Mar 2026 22:44:25 GMT

@Levi007

Your Telus account must be active and in good standing until after number transfer is successful...then that account is automatically deactivated.

Did you receive the sms from Telus to verify your port request...to which you must reply yes within 90 mins ? Once you replied yes, you can wait until your Telus sim quits working, then remove it and install Public Mobile sim; then reboot cell. If using Public Mobile esim; make sure PM esim is et to primary.