Unusable

Gmb2 — Wed, 25 Mar 2026 18:47:19 GMT

Why am I unable to call a 1-800 number and why can’t I send a text to an android phone but can receive them?

Re: Unusable

hTideGnow — Wed, 25 Mar 2026 18:55:02 GMT

For text, make sure Send SMS/MMS is enabled on the phone

for 1800 number, you need to ask PM support agent to fix it on the system

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage