topic Help from an agent, which option is faster? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-from-an-agent-which-option-is-faster/m-p/1425013#M972517 <P>Hello everyone. If need assistance from a PM representative, is it faster to go through the chatbot or to private message. It has been a while since I visited here so not sure what is now the preferred procedure.&nbsp;</P> Wed, 25 Mar 2026 14:54:59 GMT JoyLuck 2026-03-25T14:54:59Z Help from an agent, which option is faster? https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-from-an-agent-which-option-is-faster/m-p/1425013#M972517 <P>Hello everyone. If need assistance from a PM representative, is it faster to go through the chatbot or to private message. It has been a while since I visited here so not sure what is now the preferred procedure.&nbsp;</P> Wed, 25 Mar 2026 14:54:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-from-an-agent-which-option-is-faster/m-p/1425013#M972517 JoyLuck 2026-03-25T14:54:59Z Re: Help from an agent, which option is faster? https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-from-an-agent-which-option-is-faster/m-p/1425016#M972518 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/125785">@JoyLuck</a>&nbsp;</P><P>it is faster to go with chatbot as you will be asked about the type of ticket and they will route it the the team accordingly</P><P>&nbsp;</P> Wed, 25 Mar 2026 14:53:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-from-an-agent-which-option-is-faster/m-p/1425016#M972518 softech 2026-03-25T14:53:17Z