Deleted eSIM

Xyalker — Wed, 25 Mar 2026 01:47:02 GMT

Hi there!

I had to reset my phone and i lost my eSIM, now i cant get it back, could you guys send me another QR code please?

Re: Deleted eSIM

softech — Wed, 25 Mar 2026 01:34:13 GMT

Instead of PM sending you another eSIM, you need to buy it yourself using the PM app

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: Deleted eSIM

Sansan — Wed, 25 Mar 2026 01:35:50 GMT

You need to purchase a new eSIM.

If you require code first, click didn't receive code and then select send to email.

If you don't have it yet, download the Public Mobile App to your phone and purchase it.

If you had one already, it should be free if your last purchase one was more than 15 days ago.

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Deleted eSIM

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Re: Deleted eSIM