PUK needed

Courtneeeey — Wed, 25 Mar 2026 00:53:10 GMT

How come this happened- and how do find out what the PIN is. Help please

Re: PUK needed

softech — Wed, 25 Mar 2026 00:54:04 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK needed

Courtneeeey — Wed, 25 Mar 2026 13:37:42 GMT

Thanks. It's on an old school flip phone (Easyfone). It's worked for months no problem then all of a sudden it's asking

"Input PUK (4-8)" That's all that comes up.

topic PUK needed in Get Support

PUK needed

Re: PUK needed

Re: PUK needed