topic Re: 2FA in Get Support

2FA

Sosokim — Tue, 24 Mar 2026 20:50:37 GMT

I have ported in a new number on Jan 25, 2026. However, 2FA keeps sending to the old number last night and today. Can you please check? Thank.

Re: 2FA

hairbag1 — Tue, 24 Mar 2026 20:59:42 GMT

@Sosokim

you'll need Customer Support to look into this. Use this link to dm them as you appear to have no access to your account ...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2FA

nick84 — Tue, 24 Mar 2026 21:00:09 GMT

You may have to go into your settings and change the old 2FA number to your new one. On the mobile app Account> Manage login (Secured by EverSafe)> Phone number, and press the arrow next to it to change it there.

Re: 2FA

TheSterlinger — Tue, 24 Mar 2026 21:00:53 GMT

At the time you ported in, did you receive and accept the SMS confirmation port from your old provider?

Click Didn't receive this code link and send to email.

If this still doesn't work, ask agent to help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can check with agent.