topic Re: Change CC info in Get Support

Change CC info

TraciS — Tue, 24 Mar 2026 19:54:47 GMT

Trying to change my CC info and it keeps taking me to a disconnect account page

Re: Change CC info

hairbag1 — Tue, 24 Mar 2026 19:57:08 GMT

@TraciS

try using web version, but clear cache files; maybe try a different web browser. I use Firefox without issues.

Re: Change CC info

TraciS — Tue, 24 Mar 2026 19:58:21 GMT

I've tried

Re: Change CC info

hairbag1 — Tue, 24 Mar 2026 20:02:12 GMT

@TraciS wrote:
I've tried

try using the app, make sure Location Services is enabled. If that too fails, log in to your account using the app, tap the Support tab at bottom; then scroll down to find Chat with an Agent to start the process of get Customer Support help.