topic Re: subscription did not change in Get Support

subscription did not change

Danie11 — Tue, 24 Mar 2026 19:28:25 GMT

subscription did not change to the 100gig 35$ month, I choose on my next renewal to switch to the 35$ 100gig plan and now that plan is gone I can't switch to it

Re: subscription did not change

BKNS27 — Tue, 24 Mar 2026 08:42:42 GMT

@Danie11

From your screenshot. The new plan should have switched on March 7.

I would suggest you contact a CS_Agent and indicate that your new plan didn’t switch on your renewal date and use the screenshot as evidence. They should honour it.

https://urlshortner.tiia.ai/xYpc_I

Re: subscription did not change

computergeek541 — Tue, 24 Mar 2026 19:29:07 GMT

@Danie11

In the future, please do not post screenshots of youur account infromation. I deleted the picture from this message thread but you will still need to delete teh picture yourself from your Community profile.