topic Re: Changeing phones in Get Support

Changeing phones

Evie59 — Tue, 24 Mar 2026 19:10:56 GMT

I want to change phones, keep my same plan and phone number. Do I just insert the sims card from my old phone? What do I need to do to activate my newer phone

Re: Changeing phones

Handy1 — Tue, 24 Mar 2026 15:48:22 GMT

@Evie59 Yes just take physical SIM card out of old phone and simply put it in new phone and reboot the device that’s it , but if you have eSIM then you need to download public mobile app to new phone and rebuy eSIM and it will be free at check out . If you have any issues come back here and we can further advise

Re: Changeing phones

Evie59 — Tue, 24 Mar 2026 16:26:45 GMT

Thank you. I do believe it is just a regular SIM card that I purchased from Public Mobile when I joined. When I did just insert the SIM card - how long until Public Mobile recognizes it. As it was only showing Emergency Calls Only, not the Public Mobile.

Re: Changeing phones

Handy1 — Tue, 24 Mar 2026 18:21:44 GMT

@Evie59 Should be pretty much instant , did you reboot the phone ? If not try that also is the phone new or just new to you will the SIM card still work in your old phone ?

Re: Changeing phones

Evie59 — Tue, 24 Mar 2026 20:20:02 GMT

The phone is just new to me, but it is the same brand.

Re: Changeing phones

Handy1 — Tue, 24 Mar 2026 21:10:07 GMT

@Evie59 Will the SIM card work in your old phone ?
if it’s not working in the new phone it might be that it’s device issue

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