topic Re: Unable to make or receive phone calls in Get Support

Unable to make or receive phone calls

suzanneramsay — Tue, 24 Mar 2026 15:25:21 GMT

Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls. I've had that problem in the past and it was resolved but for some reason the problem came back;

Re: Unable to make or receive phone calls

softech — Tue, 24 Mar 2026 16:00:04 GMT

@suzanneramsay wrote:
Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls. I've had that problem in the past and it was resolved but for some reason the problem came back;

@suzanneramsay

what you meant by you "change province like from Ontario to Quebec" ? you meant you have change a new phone number? or you meant when you travel between Ontario and Quebec?

Try Reset network settings after a device reboot.

if you still unable to make calls, check if your phone is VoLTE compatible on PM's network:

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Unable to make or receive phone calls

suzanneramsay — Wed, 01 Apr 2026 22:36:08 GMT

The Volte wasn't on but I won't know until I go back to Quebec. I assume that was the problem.