topic Re: Deleted active esim in Get Support

Deleted active esim

LukeMejares — Tue, 24 Mar 2026 03:11:43 GMT

My daughter deleted my esim. Can I retrieve it and continue my plan

hairbag1 — Mon, 23 Mar 2026 19:54:30 GMT

downlaod the app to your cell; log in to your account and buy a new esim....might be free as a replacement esim.

LukeMejares — Tue, 24 Mar 2026 21:57:37 GMT

Its say my esim could not be installed. Contact support

hTideGnow — Tue, 24 Mar 2026 21:59:06 GMT

yes, if you deleted the eSIM, the same one cannot be reinstall

you can try to login PM app and buy a new eSIM

but if you cannot login PM app because you cannot receive 2FA, you will need PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage