topic My data not working in Get Support

My data not working

Barmodx — Tue, 24 Mar 2026 03:13:46 GMT

Today the data not working at all

hTideGnow — Mon, 23 Mar 2026 18:49:45 GMT

check any outage int he area

and try Reboot phone and Reset network settings

Barmodx — Tue, 31 Mar 2026 19:16:02 GMT

I did check everything shows okay

But the data work slow like 1G not 5G

i don't know why it show 5G+

Can't even load google.ca need 3to 5 mins

And every 20mins i need to reboot the phone

It looks fake 5G

hTideGnow — Tue, 31 Mar 2026 19:18:58 GMT

did you try Reset network settings?

which area you are in ?

check you check Telus outage? there is some wireless interruption in the West

And ask PM support agent to check and reset the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage