Need customer support

Gada — Tue, 24 Mar 2026 03:14:43 GMT

Trying to port out of public mobile and I need assistance with my situation. How can I open a ticket with public mobile ?

Re: Need customer support

hTideGnow — Mon, 23 Mar 2026 17:58:19 GMT

for your awareness, the text approval is needed. PM agent likely cannot bypass that

To ask PM agent to help,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage