topic Existing Account Information Lost After Changing Email Address in Get Support

Existing Account Information Lost After Changing Email Address

DaleB12345 — Tue, 24 Mar 2026 03:15:24 GMT

After changing my email address. When I login using the new email address. The account does not know about my existing subscription. It want me to select an new subscription.

Re: Existing Account Information Lost After Changing Email Address

hTideGnow — Mon, 23 Mar 2026 17:25:26 GMT

@DaleB12345

can you still login using the old email address?

if not, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Existing Account Information Lost After Changing Email Address

DaleB12345 — Mon, 23 Mar 2026 17:31:25 GMT

No, I can not login with the old email. Created a ticket

Re: Existing Account Information Lost After Changing Email Address

DaleB12345 — Tue, 24 Mar 2026 17:08:44 GMT

No reply from CS_agent

Re: Existing Account Information Lost After Changing Email Address

CSA_PM — Tue, 24 Mar 2026 17:26:19 GMT

Hello @ DaleB12345,

An agent replied to you yesterday and is waiting for your response. Please check at this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage