topic Esim in Get Support

Esim

Roxy1979 — Mon, 23 Mar 2026 14:02:01 GMT

I purchased an eSIM card for my son and it didn’t go on his phone I’ve tried the QR code and still nothing. I have the phone number but when I called it, it someone else’s number.

Re: Esim

slusagm — Mon, 23 Mar 2026 14:10:05 GMT

@Roxy1979

so, you chose a new number for the new activation?

and you didn't see the eSIM on your son's phone? you will need to ask PM for help for both problems:

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

BKNS27 — Mon, 23 Mar 2026 15:37:48 GMT

@Roxy1979

Just curious if you download the PM app on your son’s phone and created a new account with his email address and made the eSIM purchase in his account?

If you didn’t then you need to contact a CS_Agent to help you complete the purchase.

https://urlshortner.tiia.ai/xYpc_I