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Poppo1 — Mon, 23 Mar 2026 00:52:00 GMT

It seems my email and password is messed up, I can’t login

Re: Log in

softech — Mon, 23 Mar 2026 00:58:49 GMT

First, please try use a browser with Incognito mode and use the Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) , then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.

If that does not help, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

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