topic Re: Network assistance in Get Support

Network assistance

Ademola — Sun, 22 Mar 2026 21:39:54 GMT

My network stop working and when I login it responded unauthorized. Kindly help me

Re: Network assistance

BKNS27 — Sun, 22 Mar 2026 21:44:23 GMT

Try resetting the Network setting on your phone and reboot your phone.

Also check the status of your account but dialing 611 or call 1-855-4PUBLIC. If you account is suspended then you need to make a manual payment to restore service.

If your account is active then the could be an outage in your area:

https://www.telus.com/en/bc/outages

If everything looks fine then you need the assistance from a CS_Agent:

https://urlshortner.tiia.ai/xYpc_I

Re: Network assistance

hairbag1 — Sun, 22 Mar 2026 21:50:08 GMT

@Ademola

when did your account get paid last time ? If it's been Suspended for greater than 90 days, your account is closed. Now you'd need a new sim to start a new account. Can you recall when the last time your plan was working as expected ?