topic Re: PM Just Canceled my Koodo plan without porting my Number. in Get Support

PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 04 Jan 2022 23:20:40 GMT

I don't care if this is the correct place to post it or not but this his highly HIGHLY **bleep**ing unacceptable.

I get an email from Support last night asking for my information reguarding my Koodo account. I give it to them, and I get the following reply back.

Hi Jordan,
 
Thank you for your response.
 
I was trying to port your Koodo number to Public Mobile but because of a glitch in the system, I was not able to complete it.
 
I had to deactivate your Koodo account in order to be able to transfer it to Public Mobile because they are both on the same plateform. However, the transfer was unsucessful.
 
I will have to wait until the problem is solved on our end to fix your number.
 
I know it is frustrating and I apolpgize for that.
 
Best regards,
 
Guetson

Excuse me but what? You **bleep**ing deactivated my CURRENT Koodo account, with a number that EVERYONE uses to contact me, especially incase of emergencies in order to do **bleep** all? I gave you no permision at all to do that and this is highly HIGHLY unacceptable. Let alone I just paid my monthly bill with Koodo because support has been slow as **bleep**.

Honestly, this is a bit rediculus and its getting to the point where the "Massive Savings" aren't going to be worth it all.

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 16:00:50 GMT

At this point, I want a refund and I want my Koodo number to be back in place. I could give two **bleep**s about a company that does things like this.

Re: PM Just Canceled my Koodo plan without porting my Number.

jml — Tue, 15 Nov 2016 16:03:42 GMT

PM has also cancelled my Koodo account without porting my number over. Only I haven't even had a single response. Email last week still without response and message to @Mary_M last week still not read.

Re: PM Just Canceled my Koodo plan without porting my Number.

Chaos_Scorpio — Tue, 15 Nov 2016 16:06:19 GMT

You need to include your orginal email here so we can see what happened. saying x when we do not know what you asked has 0 relavance.

Why were you contacting PM support?

Was it to change to the new plan?

if yes, then they needed your account info to process the port.

When a port happens the first plan is canceled so the new carrier can take it over. (a glitch happened here, calm down). So if this is your scenario then YES YOU FCKING DID ASK FOR IT!

If you were not asking for the new plan WHY ARE YOU EMAILING SUPPORT?

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 16:08:32 GMT

I was asking for them to port my number over. Just because a "Glitch Happens" and they can't do it doesn't mean they should completely deactive my Koodo account leaving me with no way to contact anyone. There is no **bleep**ing way thats acceptable in any way or form.

What if a family memeber gets rushed to the Hospital? How the **bleep** am I supposed to get notified or messaged?

The orginal email asked for them to port over my number. If they can't do that, then they shouldn't be **bleep**ing deactivating my current Koodo account leaving me without a Phone Number.

Re: PM Just Canceled my Koodo plan without porting my Number.

Rockdaddy22 — Tue, 15 Nov 2016 16:09:44 GMT

Isn't normal to cancel the old account when porting a number, maybe I'm misunderstanding something. Of course the glitch happening is terrible luck and that sucks.

Re: PM Just Canceled my Koodo plan without porting my Number.

Luddite — Tue, 15 Nov 2016 16:13:07 GMT

Does your Koodo SIM still provide service?

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 16:19:38 GMT

No it does not. I have nothing working curerntly. Which is highly unaceptable. I'm on the phone with Koodo currently trying to get my account back. Which for some reason "Vanished" from their system.

Re: PM Just Canceled my Koodo plan without porting my Number.

angrypmcustomer — Tue, 15 Nov 2016 16:24:47 GMT

Hahaha welcome to Public Mobile!

Same exact story as you. I'm on the phone with Koodo right now getting my account and phone number back This entire experience was not worth it and a total waste of time and money.

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 16:39:18 GMT

Koodo is now telling me that my account with them "Some how magically disapeared" and is no longer on their records?

Excuse me what? What the **bleep** did you do Public Mobile? This is **bleep**ing stupid.

Re: PM Just Canceled my Koodo plan without porting my Number.

KevinY111 — Tue, 15 Nov 2016 16:58:39 GMT

I'm also having porting issues to PM and got stuck in the payment section with a failed credit card. I re-tried activation and my PM sim was invalid.

I got an email this morning from Koodo that my service was canceled. I called Koodo and the rep told me that my number was ported to my new provider and that they have my number. aka Public Mobile.

Hopefully this is the truth that Public Mobile does have my number and that we can talk to a MOD soon.

Re: PM Just Canceled my Koodo plan without porting my Number.

Rockdaddy22 — Tue, 15 Nov 2016 17:22:55 GMT

Of course they do, didn't you port your number to PM?

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 17:26:06 GMT

If they have our numbers they shouldn't be canceling ongoing accounts. Logically speaking the order should be:

PM Gives Temp Number
Contacts Koodo about transfering number.
Koodo gives me Temp number and gives old number to Public
Public tries to do their **bleep**.
Doesn't work? Oh well heres the numbe back Koodo, I'll contact you in a bit about it to try again once we sort out our **bleep**ing **bleep**.

Why the **bleep** would they cancel a service? I have family memebers in the hospital who can no longer contact me.
I have accounts online tied to that phone number (Including my email) That I can no longer access?

Why the hell do you even THINK this is acceptable when it isn't.

Re: PM Just Canceled my Koodo plan without porting my Number.

Rockdaddy22 — Tue, 15 Nov 2016 17:30:43 GMT

If you didn't want your account cancelled you shouldn't have ported. Of course it sucks that you got caught in a glitch it's terrible I agree. Didn't you know your Koodo account would be closed when you ported away from them?

Re: PM Just Canceled my Koodo plan without porting my Number.

Jash098 — Tue, 15 Nov 2016 17:33:44 GMT

Are you **bleep**ing stupid @Rockdaddy22 ?? OFC I understood that my Koodo account would be closed, but if they're unable to do the one simple thing I ask for then why the **bleep** would they close my account if they can't do it?

That's like going to get your car fixed, and them going "Oh we don't have the tools to fix your problem so we took out your engine for the time being."

Re: PM Just Canceled my Koodo plan without porting my Number.

Rockdaddy22 — Tue, 15 Nov 2016 17:40:03 GMT

I guess you don't understand that a glitch happened in the porting process. It wasn't intentional I'm sure. I agree this situation sucks.

Re: PM Just Canceled my Koodo plan without porting my Number.

ugh — Tue, 15 Nov 2016 17:44:30 GMT

I'm in the exact same situation, but with WIND.

The WIND account was cancelled immidiately but the number never ported over. People are calling me and getting "number not in service" message.

This is hugely affecting my life and no one from PM responds to any of my messages.

I'm wondering if I should try initiating a port to a different service provider, then do a charge back on the credit card to recoup the $130 sent to PM.

Re: PM Just Canceled my Koodo plan without porting my Number.

Rockdaddy22 — Tue, 15 Nov 2016 17:49:16 GMT

Just get s refund, no need for a chargeback. You guys crack me up. Going to sleep now, I've been up way to long I'm getting cranky lol 💤💤💤💤💤💤😴😴😴

Re: PM Just Canceled my Koodo plan without porting my Number.

ute1978 — Tue, 15 Nov 2016 17:51:41 GMT

@Rockdaddy22 me too. I will take a break from reading all those posts from people who firstly don't do due diligence and those who cannot complain in a civil manner. Uf.

Re: PM Just Canceled my Koodo plan without porting my Number.

Watoko — Tue, 15 Nov 2016 17:58:59 GMT

I do agree this is frusturating and unprofessional on PM's part as you are now left without service. I am sure they have priortized this issue.

But I want you to consider this...how does your account just "vanish" from the Koodo system? Doesn't this make you wonder whether this actually is a problem on Koodo's part? Perhaps there was a glitch on their system that caused the port to fail in the first place.

Of course I'm not trying to shift the blame away from PM; this company does definitely need to work on system improvements as there are a number of bugs revolving around porting, activation and autopay with credit cards. But I am suggesting a possibility that this may be multifactorial, involving more than just Public Mobile.

In my opinion, I would press you to ask Koodo about how your account just magically "disappeared" on their system, because that in my opinion, is even more alarming, that Koodo does not have a record of your account at ALL!

Just my few cents. Good luck with this issue, and I do hope it gets resolved soon as it is definitely very inconvenient for you.