topic Re: Changing caller id name in Get Support

Changing caller id name

Seeiy — Sun, 22 Mar 2026 20:26:59 GMT

I joined with a new phone number. But my friends said they see a business name when I called them. I cannot find where to update the name to my own. please help

Re: Changing caller id name

Handy1 — Sun, 22 Mar 2026 17:21:57 GMT

@Seeiy Sorry public mobile only has number display not caller id name , so only your friends that have you in their phones as contact will see your name / business when you call them

Re: Changing caller id name

softech — Sun, 22 Mar 2026 17:26:17 GMT

@Seeiy

PM does not pass the name on Caller ID, only the phone number

The reason your friends seeing a name display because the phones using some Caller ID lookup services. You have to contact those caller id services and ask them to update to your name.

If your friend using Samsung, the name lookup was done by Hiya service ( https://www.hiya.com/products-smart-call ). There are also other different lookup providers like that. But you can start with Hiya, contact them and ask them to update their database:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...

Re: Changing caller id name

Seeiy — Sun, 22 Mar 2026 17:38:05 GMT

thanks. I will send a ticket over