topic Re: Activation in Get Support

Activation

Bobo2024 — Sat, 21 Mar 2026 16:23:36 GMT

when you transfer from one Public Mobile number to another Public Mobile number, do you have to purchase a new eSIM card for that number to work

Re: Activation

softech — Sat, 21 Mar 2026 16:25:41 GMT

@Bobo2024

if you meant transfer the number from one phone to another, then download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: Activation

hairbag1 — Sat, 21 Mar 2026 16:26:39 GMT

@Bobo2024

you can’t transfer numbers between accounts. Is this what you meant ?

Re: Activation

Handy1 — Sat, 21 Mar 2026 16:28:42 GMT

@Bobo2024 Sorry you can’t transfer one public mobile number to another public mobile number .. might be easier to just swap sims from both phones and change the names and billing on each account instead

Re: Activation

computergeek541 — Sat, 21 Mar 2026 16:52:22 GMT

Re: Activation

kb_mv — Sat, 21 Mar 2026 20:39:22 GMT

@computergeek541 I posted info that was not covered by any of the previous posts. How is that considered redundant? I asked OP if he meant simply changing his number to another and provided an answer based on this assumption.. That hasn't been considered or covered yet in any of the responses,

Re: Activation

computergeek541 — Sun, 22 Mar 2026 03:11:33 GMT

@kb_mv wrote:
@computergeek541 I posted info that was not covered by any of the previous posts. How is that considered redundant? I asked OP if he meant simply changing his number to another and provided an answer based on this assumption.. That hasn't been considered or covered yet in any of the responses,

The response was judged to have no new content and as simply repeating what was already stated.

Re: Activation

kb_mv — Sun, 22 Mar 2026 11:13:08 GMT

@computergeek541 Perhaps I am getting old and my vision isn't what it used to be. Would you be so kind as to highlight where any of the answers that remain mention changing your number as opposed to changing number between accounts, changing phones or changing sims? It seems to me that none of the responses consider that this may be what the OP is asking and if it is what they are looking for, you have removed the only reply that addressed their question.