topic Re: sim card locked in Get Support

sim card locked

TateGreat — Fri, 20 Mar 2026 23:39:58 GMT

I was trying to be safe and set a PIN with my sim card, but now unable to unlock it. Do I need to need sim card? I would like to get back using the phone ASAP

Re: sim card locked

softech — Fri, 20 Mar 2026 23:42:04 GMT

@TateGreatif it is just a sim card pin, you can ask PM CS agent to help

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: sim card locked

slusagm — Fri, 20 Mar 2026 23:47:58 GMT

You don't need another sim card, not yet, ask PM can help. Ask PM to provide you the PUK

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: sim card locked

TateGreat — Fri, 20 Mar 2026 23:51:41 GMT

thanks. I sent the message. will they get back to me tonight?

Re: sim card locked

slusagm — Fri, 20 Mar 2026 23:54:26 GMT

If you already sent in the ticket, you have a good chance of getting it all sorted out tonight

Re: sim card locked

softech — Fri, 20 Mar 2026 23:54:29 GMT

@TateGreat possible. Most issues can be resolved within one or two hours.

Re: sim card locked

TateGreat — Sat, 21 Mar 2026 00:00:11 GMT

thanks. I got a reply asking me to confirm my account. thx