topic Re: sim card lost in Get Support

sim card lost

Sandee626 — Sat, 21 Mar 2026 02:23:03 GMT

I ordered my sim card on March 3rd and I have not received one yet. When I ordered, I thought it said within 2 daysz so I think it was lost.

Re: sim card lost

softech — Fri, 20 Mar 2026 22:57:04 GMT

@Sandee626

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sim card lost

computergeek541 — Fri, 20 Mar 2026 23:03:21 GMT

Re: sim card lost

Sandee626 — Fri, 20 Mar 2026 23:28:06 GMT

I guess the wordings are confusing then. Glad I am not in a rush to join. Thanks. and I will submit ticket