Change number without informing

bhupinsh — Fri, 20 Mar 2026 15:57:04 GMT

Hi everyone,

I wanted to share my experience and ask for guidance.

I recently ported my number to Public Mobile, completed the activation, and even started using the service. However, without any notification or explanation, my number was suddenly reverted back to my previous provider, and my Public Mobile number was changed.

If I had not checked myself, I would not have even known this had happened.

Because of this situation:

- I was charged by Public Mobile after activation

- I may also be billed by my previous provider

- I lost a lot of time trying to understand and fix the issue

- I experienced unnecessary stress and confusion

I was never informed about this change, which is very concerning.

Has anyone experienced something similar?

Why would a number be reverted after successful port and activation?

Who is responsible in such cases?

Any guidance would be appreciated.

Thank you.

Re: Change number without informing

hairbag1 — Fri, 20 Mar 2026 17:05:42 GMT

@bhupinsh

rare occurrence. Click on the orange chat bubble on the lower right side of the page to start the process to get Customer Support to answer for this.

Re: Change number without informing

BKNS27 — Fri, 20 Mar 2026 19:12:22 GMT

@bhupinsh

It sounds like the porting wasn’t completed.

topic Re: Change number without informing in Get Support

Change number without informing

Re: Change number without informing

Re: Change number without informing