Customer service access

Mikeddy — Mon, 16 Mar 2026 20:50:13 GMT

I cannot get a secondary verification to come through to my phone and there’s no way to get it to go through to my email which had worked when I set up my phone. The only way to reach anyone is through a chat, and they say that they have no way to access Customer service. I need to login which I Can do, but cannot Create a ticket because I cannot do the secondary verification. I’m told I need to create a whole new email address and log into a whole new community. Something in order to even get something fixed on my account. Is this true? Does anyone know any way to reach Customer service through a phone number or an email? Could it really be that there’s no way to actually access customer service with the account I have and pay for?

Re: Customer service access

hTideGnow — Mon, 16 Mar 2026 22:16:17 GMT

hi @Mikeddy

yes, you can still message)M support agent

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Customer service access in Get Support

Customer service access

Re: Customer service access