topic Re: Esim in Get Support

Esim

steve321 — Fri, 20 Mar 2026 13:23:46 GMT

I currently have a pixel phone with SIM card. I purchased a new iPhone 17e that uses esims. Why do I have to $5.00 to switch to the new had set. Afterall I could just physically cha it before

Re: Esim

will13am — Fri, 20 Mar 2026 13:50:03 GMT

@steve321 , you should not be charged to purchase an e-SIM if you are already using an e-SIM. Simply go through the process of purchasing a new e-SIM and if you are charged, you can contact support to have the charges reversed.

Re: Esim

BKNS27 — Fri, 20 Mar 2026 14:20:31 GMT

@steve321

Yes you will be charged for $5 if you are switching from SIM to eSIM. It is free if you are switching from eSIM from old phone to eSIM on new phone.

Re: Esim

softech — Fri, 20 Mar 2026 14:22:40 GMT

@steve321 you said you "have a pixel phone with SIM card", so, a physical sim card?

Changing from hard sim card to eSIM is NOT free. Only those who are currently using a PM eSIM will get replacement eSIM for free. And the free replacement also have conditions, main condition is one free replacement every 15 days