Issue transferring number, cannot contact support

Bgallantsmith — Fri, 20 Mar 2026 03:26:52 GMT

I’ve been trying to transfer my number and it says I need to contact support. I use the chat bot, the ticket I tried to submit kept erroring out, troubleshooted to no avail. I try to contact them through private message, CS_AGENT isn’t an actual name it allows me to put in as a sender. Only CS comes up which isn’t CS_AGENT. Can anyone help? I’m at my wits end and I already paid for my plan but can’t use the phone haha :,)

Re: Issue transferring number, cannot contact support

softech — Thu, 19 Mar 2026 23:30:58 GMT

@Bgallantsmith are you transferring from Koodo Prepaid?

To engage PM support, private message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Issue transferring number, cannot contact support in Get Support

Issue transferring number, cannot contact support

Re: Issue transferring number, cannot contact support