topic Re: Downloading usage data in Get Support

Downloading usage data

Malthibeh — Sun, 15 Mar 2026 20:17:55 GMT

Hello, I'm trying to download all my usage data for the last 90 days and the download button isnt working at all and today is the last day for me to download my Dec 15 usage data. Any way for you to forward me/email my data since the download button doesn't work?

Re: Downloading usage data

hTideGnow — Sun, 15 Mar 2026 19:24:48 GMT

hi @Malthibeh

did you try using both browser and PM app?

Please try again using Incognito/private/secret mode on your browser to login My Accoun.

When try using the PM app , logoff the app first and log back in

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Downloading usage data

on2wheels — Thu, 19 Mar 2026 19:55:10 GMT

Did you ever get anywhere with this? I've had tickets in about this issue for months, eventually gave up. Today I'm able to get 60 days worth of history downloaded if I DO NOT touch the filters options, then I import the data I want into google gemini and ask it to add up only the values of "MB" and it gave me my total usage for the past two months.

EDIT: it seems to let you choose somewhere between 80-85 days worth of history. If I pick the full 90 days it won't work but less than that it will. The hamsters running the PM servers must be overwhelmed today!