topic Re: Annoying 3g network message in Get Support

Annoying 3g network message

dnickarz — Thu, 19 Mar 2026 01:13:24 GMT

Why do I have to listen to a minute long message about the 3g network every time I try and dial a number or listen to my voicemail? It's unskipable and it's very annoying. I have a 4g phone.

Re: Annoying 3g network message

hTideGnow — Thu, 19 Mar 2026 01:17:03 GMT

hi @dnickarz

it is not annoying, you should not ignore it. You need to action!!

you have a 4G phone, but it will soon been not compatible here

Your 4G phone might or might not have VoLTE, and even it has, it likely not supported on PM network. Use the IMEI checker to confirm if you see a VoLTE check mark for your phone, likely not:
https://www.publicmobile.ca/en/get-help/articles/volte

if your phone is not VoLTE compatible here, you need a newer phone or soon, in 10 days, you will not get any voice calls

Re: Annoying 3g network message

hairbag1 — Thu, 19 Mar 2026 01:19:48 GMT

@dnickarz

what brand and model is your cellphone ? What area of Canada do you reside ?

Re: Annoying 3g network message

dnickarz — Thu, 19 Mar 2026 13:15:23 GMT

Pixel 3a, winnipeg

Re: Annoying 3g network message

hTideGnow — Thu, 19 Mar 2026 13:18:34 GMT

sorry @dnickarz

Pixel 3a is not on PM's VoLTE whitelist. Once again, you an use the link I provided above to use the IMEI checker to confirm. But from what I know, you need a newer phone or you won't be able to use voice call

FYI, Manitoba will see be the first province to stop using 3G network, which you phone needs for accessing voice calls. The rest of the Canada will also see the end of 3G within 2 years

Re: Annoying 3g network message

Yummy — Thu, 19 Mar 2026 15:10:09 GMT

@hTideGnow wrote:
sorry @dnickarz
Pixel 3a is not on PM's VoLTE whitelist.

Could you be so Kind to show me that 'white list' or PM approved phones.

Re: Annoying 3g network message

hTideGnow — Thu, 19 Mar 2026 15:16:34 GMT

Yes @Yummy

I used the IMEI checker and I got this result

Re: Annoying 3g network message

softech — Thu, 19 Mar 2026 15:28:53 GMT

@Yummy wrote:
@hTideGnow wrote:
sorry @dnickarz
Pixel 3a is not on PM's VoLTE whitelist.
Could you be so Kind to show me that 'white list' or PM approved phones.

@Yummy

With Google Pixel phones, only Pixel 4 and above is VoLTE compatible on PM network. While PM has expanded the list for Samsung Galaxy phones, they did not relax the minimum hardware requirement for Google Pixel

Re: Annoying 3g network message

dnickarz — Tue, 24 Mar 2026 13:19:06 GMT

The issue has been settled on my end. I do not need to be reminded every single time I make a phone call or check my voicemail. Why is this not removed from my phone?