topic Carrier Transfer/Activation Mistake in Get Support

Carrier Transfer/Activation Mistake

ncheng02 — Thu, 19 Mar 2026 01:31:44 GMT

Hi, I accidentally mistyped my phone number when inputting it for number transfer/activation. How do I get it fixed asap?

Re: Carrier Transfer/Activation Mistake

hTideGnow — Thu, 19 Mar 2026 01:33:14 GMT

hi @ncheng02

since the number was wrong, you will need to ask PM support agent to correct it.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Carrier Transfer/Activation Mistake

slusagm — Thu, 19 Mar 2026 01:36:38 GMT

you can call the PM porting team, but you need to enter the "wrong" number to get to live support

you can find out what wrong number you put in by checking your phone with PM sim. I should be able to make outgoing calls. Call someone who can tell you what "wrong" number it has now. Then call poring team and punch in that wrong number (but porting team is now closed, you have to wait till tomorrow morning)

For the porting team number, I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote