topic Re: esim in Get Support

esim

aventuras — Thu, 19 Mar 2026 02:56:57 GMT

how to get e sim I did all paid choose my number and can not get to e sim plus unable to speak to a human i am 83years old and computer illiterate

Re: esim

Handy1 — Thu, 19 Mar 2026 00:30:57 GMT

@aventuras You would have chose eSIM from that start if the activation, so if you check your phone settings the eSIM most likely already installed ensure it’s set to primary and remove and other sim from or on the phone and reset network settings and reboot the device and test again . If you still having issues you can engage support to help by sending

a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim

hTideGnow — Thu, 19 Mar 2026 00:40:01 GMT

hi @aventuras

you were activating a new line? you chose eSIM? you were using the app and got to Step 6?

If you did all that, the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage