topic Re: Activation and number transfer issues in Get Support

Activation and number transfer issues

RestEasy — Wed, 18 Mar 2026 21:37:32 GMT

For some reason I keep getting something went wrong message and to contact customer service but they are impossible to get a hold of. I cant even start a ticket cuz again "something went wrong"

Re: Activation and number transfer issues

hTideGnow — Wed, 18 Mar 2026 21:38:27 GMT

hi @RestEasy

use direct message then

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation and number transfer issues

slusagm — Wed, 18 Mar 2026 21:39:30 GMT

can you make calls? do you only have problem with receiving calls?

if just receiving an issue, it is a problem with the number transfer.

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Activation and number transfer issues

RestEasy — Wed, 18 Mar 2026 22:35:28 GMT

No I havent even gotten to that step yet. I am trying to activate my new sim card and transfer the number but it keeps saying something went wrong.

Re: Activation and number transfer issues

CSA_PM — Wed, 18 Mar 2026 23:18:57 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Activation and number transfer issues

RestEasy — Thu, 19 Mar 2026 00:36:27 GMT

And when should I expect a response from that agent?