topic Re: Need To View Online Account Info (For First Time) in Get Support

Need To View Online Account Info (For First Time)

JP27 — Wed, 18 Mar 2026 17:18:19 GMT

I have been using public mobile for years, using payment vouchers. I have never had a reason to see my account info online. I now need to view my account number. However, clicking on "my account" brings up no information, it keeps me on the same page. After thoroughly exploring this website I cannot see any reference to my account number or current phone plan. How can I view this information?

Re: Need To View Online Account Info (For First Time)

hTideGnow — Wed, 18 Mar 2026 17:21:00 GMT

hi @JP27

first, can you login to My Account using a browser? if you can what do you see there? do you see different tabs there?

if you want to see account number, try this link after you login My Account:
https://myaccount.publicmobile.ca/en/account/my-profile

Re: Need To View Online Account Info (For First Time)

JP27 — Wed, 18 Mar 2026 17:28:45 GMT

Hello hTideGnow. I am logged in on a browser. I log in and see the url "https://publicmobile.ca/en/". Clicking on "My Account" does not change the url or display any additional data/tabs. When I insert your provided url it simply returns me to "https://publicmobile.ca/en/"

For some additional context, I created this community online account a year ago, and my public mobile phone plan was purchased many years ago. I do not believe this community account is linked to my public mobile phone account. I wish to see the info for my phone account, but I am not sure how to do so.

Re: Need To View Online Account Info (For First Time)

Pliplo — Fri, 20 Mar 2026 19:53:40 GMT

With the new website design there are tabs to choose, just click on it. or maybe check your browser security, or just change another browser.