topic Re: No data since signing up in Get Support

No data since signing up

Robroy1 — Wed, 18 Mar 2026 15:59:04 GMT

Hi, I have subscribed over a month ago and the data has not been working at all since day 1. I have to use home wifi all the time. It’s been over a month. The customer support chat is not loading properly and there’s no phone number to call.

Re: No data since signing up

hairbag1 — Wed, 18 Mar 2026 16:05:23 GMT

@Robroy1

use your cell to dial 611 to hear the current account status.

What make is your cellphone ?

Try doing a network reset.

Re: No data since signing up

hTideGnow — Wed, 18 Mar 2026 16:08:49 GMT

HI @Robroy1

what phone do you have? Try Reboot phone and click Reset network settings

Re: No data since signing up

Robroy1 — Wed, 18 Mar 2026 16:15:39 GMT

It is iPhone 14. I tried resetting the network. Using an eSIM. Old (Fido) SIM card has been removed. Public eSIM is set as primary.

Re: No data since signing up

hairbag1 — Wed, 18 Mar 2026 16:46:36 GMT

@Robroy1

in Settings...make sure Cellular Data is enabled. If that still doesn't help, use this link to message Customer Support. Watch your Community Inbox will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Public Mobile has no traditional call center support. Everything is done primarily on-line. The Community Forum, made up with everyday customers, is the first resource. If we can't help, such as with your issue...we'll suggest contacting Customer Support for their help.

Re: No data since signing up

hTideGnow — Wed, 18 Mar 2026 17:22:16 GMT

hi @Robroy1

try getting another eSIM for free and it should fix it. Login PM app, go to Account page, click Purchase sim card and choose eSIM