topic Re: E-SIM ERASED in Get Support

E-SIM ERASED

Popeye1961 — Wed, 18 Mar 2026 16:00:02 GMT

Im on my phone. The problem is when i factory reset her samsung s23 ultra it erased the e-sim. I cant punch in code or access my account because of no e-sim

Re: E-SIM ERASED

hairbag1 — Wed, 18 Mar 2026 16:07:00 GMT

@Popeye1961

you'll download the app to your cell, log in to your account to get another esim to re-activate the account.

Re: E-SIM ERASED

hTideGnow — Wed, 18 Mar 2026 16:07:57 GMT

hi @Popeye1961

you can still login. Click Didn't Receive or Resend code, then choose Send email or Send Voice Message to receive the code via email or voicemail (call yourself from another phone to retrieve the VM)

and a reminder, you buy a new eSIM using the app. Go to Account, then Purchase sim card and choose esim

Re: E-SIM ERASED

Popeye1961 — Wed, 18 Mar 2026 16:10:37 GMT

Did that click buy esim and no payment highlights

Re: E-SIM ERASED

hairbag1 — Wed, 18 Mar 2026 16:15:45 GMT

@Popeye1961 wrote:
Did that click buy esim and no payment highlights

As it's a replacement esim, it'll be gratis.