topic Re: Esim not installed in Get Support

Esim not installed

Keets44 — Wed, 18 Mar 2026 03:17:46 GMT

Anyone have the esim not installed issue on Samsung galaxy?

Re: Esim not installed

Handy1 — Wed, 18 Mar 2026 03:20:32 GMT

@Keets44 If your already replied yes to old provider . Remove old provider sim and enable public mobile eSIM as primary and reset network settings. And reboot phone if still having issue ask support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim not installed

softech — Wed, 18 Mar 2026 03:21:38 GMT

@Keets44

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Esim not installed

Keets44 — Wed, 18 Mar 2026 03:30:37 GMT

I never did receive a welcome email for some reason I've received a few verification codes while signing in but never the welcome email

Re: Esim not installed

softech — Wed, 18 Mar 2026 03:38:13 GMT

@Keets44 but there is no Public Mobile Sim in the Sim Manager screen?

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Esim not installed

Keets44 — Wed, 18 Mar 2026 03:39:36 GMT

The Public esim wasn't no

Thank you very much it's very apreciated

Re: Esim not installed

CSA_PM — Wed, 18 Mar 2026 17:26:34 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Esim not installed

Keets44 — Wed, 18 Mar 2026 17:31:32 GMT

None of the suggestions worked from the customer service