topic Re: Service not working in Get Support

Service not working

AlisonAL — Wed, 18 Mar 2026 01:03:01 GMT

Hello - I registered and paid for your service and it's not working on my phone (it seems fine on wifi but not when I'm not on wifi). I am also unable to use the "personal hotspot" to get online from my other phone.

This appears to be a notice board versus a way to get in touch with a real human. I have been in customer service pergatory for over 45 minutes. Your online bots are very frustrating and I'm in a circular nightmare with them. You really need human customer service.

How can you reach a real person to ensure the service actually works?

Thank you,

Alison Loat

Re: Service not working

Chalupa_Batman — Wed, 18 Mar 2026 01:08:38 GMT

This is self service. Bots are almost useless.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Service not working

hTideGnow — Wed, 18 Mar 2026 01:15:07 GMT

hi @AlisonAL

don't use bot, message support agent

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage