topic Refund Request – Account Activated Today in Get Support

Refund Request – Account Activated Today

emilybbb — Tue, 17 Mar 2026 20:27:59 GMT

I activated my account with Public Mobile today, but I immediately ported my phone number to another provider and did not use the service.Since the service was not actually used, I would like to kindly request a refund for the recent charges.I understand that your service is prepaid and refunds are not typically provided, but I would really appreciate it if you could consider this as an exception.Thank you for your understanding, and I look forward to your response.

Re: Refund Request – Account Activated Today

softech — Tue, 17 Mar 2026 20:32:13 GMT

@emilybbb PM has a no refund policy. But if the account was not fully activated or if the service was not used at all, there is a chance CS agent can assist. Please reach out to CS agent directly and they can review your case. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there