topic Re: Swapped accounts in Get Support

Swapped accounts

Shisimocha — Tue, 17 Mar 2026 13:15:26 GMT

My husband and I both have public mobile accounts. Somehow, our sign in credentials got swapped. For example, if I want to log into my account I must use his email and his password. The same is true for him, he has to log in to with my email and password to log into his account. Is there a way to fix this confusing problem?

Re: Swapped accounts

Handy1 — Tue, 17 Mar 2026 13:20:20 GMT

@Shisimocha It might just be a cache issue if you use delete device to log into the correct account of each user will it work properly. If using the same device to log into both account you must ensure you clear cache and cookies and use a new browser window each time. If issue is the same you might want to ask support to help fix

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Swapped accounts

Anerkons — Tue, 17 Mar 2026 14:14:47 GMT

Why are you using email to login? In my case I have to login using my phone number and password.

Re: Swapped accounts

Sansan — Tue, 17 Mar 2026 19:21:47 GMT

I didn't know you could log in with phone number. My login is with email.

I always thought it was only email. All the people I know only have email option.