topic Re: Billing issue in Get Support

Billing issue

Olakunle — Tue, 17 Mar 2026 19:05:58 GMT

I made a payment to renew my subscription for this month but I’m still on hold and the money has been debited for more than 24 hrs.

what’s the best way to resolve this.
thanks

Re: Billing issue

Handy1 — Tue, 17 Mar 2026 19:10:21 GMT

@Olakunle Maybe try rebooting the phone first , also check that the money isn’t just sitting in your accounts available funds . If so you have to make manual payment with the available funds . If no available funds and payment had gone through and still no service ask support to fix and investigate what went wrong

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Billing issue

slusagm — Tue, 17 Mar 2026 19:17:28 GMT

Login My Account using browser with incognito mode first. Check if money is stored as Available Funds. If it is, click Lost Stolen to suspend the account. Log off, Wait 5 mins and login again to remove the Lost Stolen and the system will use the Available Funds to complete the renewal

Or if you need, ask PM to help

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there