topic Re: Need help with failed port/activation! in Get Support

Need help with failed port/activation!

angrypmcustomer — Tue, 04 Jan 2022 23:20:29 GMT

Hi there,

I've attempted to port from Koodo and activate with PM on Nov 11. I was charged $120 and it seems the activation failed. I can't sign into Self Serve, and when I insert my PM SIM it states that it is invalid.

I've already PM'd @Saray_O @Shazia_K and @Mary_M and am still awaiting a reply. I know you folks are swamped but I'd really appreciate some help as I'm without a phone right now. I'm worried I just lost my number of over 13 years.

Please assist me!

Re: Need help with failed port/activation!

CaNuCk07 — Tue, 15 Nov 2016 15:13:13 GMT

@angrypmcustomer Did you confirm if your koodo sim is still active?

When you were porting from koodo, did you check out this post, of tips,

"Do nots for Koodo port"

- do not use the same email address for Kood and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your Koodo account number; it is always the best item for any port-in request

- do not make any errors in the Authourized User; this must be exactly as it appears on your Koodo bill

- do not use the person's Koodo number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your Koodo number (courtesy imm1304)

Re: Need help with failed port/activation!

angrypmcustomer — Tue, 15 Nov 2016 15:13:05 GMT

It's not active anymore.

Re: Need help with failed port/activation!

CaNuCk07 — Tue, 15 Nov 2016 15:14:28 GMT

4 days is quite some time to be waiting for this, but you;ve done everything right sending a PM, I've also heard from some people getting help on twitter if its something you use?

Re: Need help with failed port/activation!

angrypmcustomer — Tue, 15 Nov 2016 15:22:05 GMT

Thanks for this list. Again I'm a little too late. I guess I was naive to assume everything would work the first time.

At this point I'm SOL. If this can't be resolved by EOD I'm going to have to call Koodo back since I can't be without this phone for too long. I submitted an email ticket on Nov 11 and have still not gotten a reply.

I'm kind of hopeless right about now 😞