Add on not working

Rex11 — Tue, 17 Mar 2026 16:19:53 GMT

Purchased an add on for roaming in the US, its not showing up on my account or working on the cell, but they took the money from my account, need my cell asap

Re: Add on not working

hairbag1 — Tue, 17 Mar 2026 16:25:17 GMT

@Rex11

Try rebooting your cell.

Re: Add on not working

softech — Tue, 17 Mar 2026 17:45:09 GMT

@Rex11

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, use the IMEI checker to check if your phone is VoLTE whitelisted by PM here:
https://www.publicmobile.ca/en/get-help/articles/volte

If your phone is capable with PM's VoLTE, you might want to enable VoLTE on your device if you see the option there (although most phones would have that enabled already and the option is hidden)
If your phone is not on PM's VoLTE whitelist, you might need to use some VoIP app like TextNow as a workaround

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Add on not working

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