topic No connection after activation in Get Support

No connection after activation

Sidney_Phone — Tue, 17 Mar 2026 17:19:51 GMT

I just signed up for PM this morning (from Rogers). I transferred my phone number and restarted my phone as per the instructions. However, I have no reception on my phone. I've attempted to submit a support ticket, but the "submit" button is greyed out, and I'm unable to submit.

Re: No connection after activation

Handy1 — Tue, 17 Mar 2026 17:46:34 GMT

@Sidney_Phone Did you reply YES with old providers sim in the phone ? Have you also removed old sim and set public SIM card as primary and reset network work settings and then reboot phone. Try that first and see if it helps if not you can

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No connection after activation

softech — Tue, 17 Mar 2026 17:48:11 GMT

@Sidney_Phone could be just a sim provisioning issue. no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Abysmal Customer Service

Sidney_Phone — Wed, 18 Mar 2026 02:19:42 GMT

I signed up for PM today and transferred my number from Rogers. There was an issue with my eSIM, which I resolved by setting up a new one—something I figured out on my own after customer service couldn't help. While I understand that customer service can be frustrating for agents, the agent was shockingly rude in their final message to me. I'm not normally thrown by bad cs interactions, but this felt pretty extraordinary, especially given I'm a brand-new customer. Has anyone else experienced this, or was someone just having a really bad day at work?

Re: Abysmal Customer Service

softech — Wed, 18 Mar 2026 02:24:49 GMT

@Sidney_Phone

first, was your issue eSIM issue resolved?

and being treated rudely is not a norm here.

I have escalated your ticket and experience on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Abysmal Customer Service

Sidney_Phone — Wed, 18 Mar 2026 02:26:59 GMT

Thanks for your response! I didn't think it was the norm (I was referred by a friend to PM, as they have had a really good experience). The eSIM issue was resolved (I purchased a new one). I'd love to stay with PM, but I'm feeling a bit put off after this interaction.

Re: Abysmal Customer Service

CSA_PM — Wed, 18 Mar 2026 17:21:37 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.