https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423192#M971547 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/636341">@Chuyue</a>&nbsp;wrote:<BR /><P>Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore.&nbsp;</P><P><STRONG>I haven't used the phone plan for even 1 hour</STRONG>. However, I have purchased the phone plan for $45 from the beginning. Am I able to refund it? If yes, how could I do that? Thanks so much!</P><HR /></BLOCKQUOTE><P>You say that &nbsp; ---&nbsp;I haven't used the phone plan for even 1 hour---- how did you do this without a SIM card?</P> Tue, 17 Mar 2026 15:08:55 GMT Anerkons 2026-03-17T15:08:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423186#M971544 <P>Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore.&nbsp;</P><P>I haven't used the phone plan for even 1 hour. However, I have purchased the phone plan for $45 from the beginning. Am I able to refund it? If yes, how could I do that? Thanks so much!</P> Tue, 17 Mar 2026 17:00:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423186#M971544 Chuyue 2026-03-17T17:00:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423187#M971545 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/636341">@Chuyue</a>&nbsp;</P><P>use this link to message Customer Support with your request.&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 17 Mar 2026 14:57:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423187#M971545 hairbag1 2026-03-17T14:57:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423192#M971547 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/636341">@Chuyue</a>&nbsp;wrote:<BR /><P>Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore.&nbsp;</P><P><STRONG>I haven't used the phone plan for even 1 hour</STRONG>. However, I have purchased the phone plan for $45 from the beginning. Am I able to refund it? If yes, how could I do that? Thanks so much!</P><HR /></BLOCKQUOTE><P>You say that &nbsp; ---&nbsp;I haven't used the phone plan for even 1 hour---- how did you do this without a SIM card?</P> Tue, 17 Mar 2026 15:08:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423192#M971547 Anerkons 2026-03-17T15:08:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423207#M971556 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/636341">@Chuyue</a>&nbsp;</P><P>If you are porting your number over from another carrier. The old SIM will continue to work until you activate your SIM when it arrives. Delivery time for the SIM to arrive by Canada Post could take up to 3 weeks.</P><P>&nbsp;</P> Tue, 17 Mar 2026 15:28:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-refund-if-I-haven-t-received-the-SIM-and-can-t-activate/m-p/1423207#M971556 BKNS27 2026-03-17T15:28:04Z