topic Re: app not working, website not working, chatbot not working, no option to get in touch with humans in Get Support

app not working, website not working, chatbot not working, no option to get in touch with humans?

jess48 — Tue, 17 Mar 2026 04:16:21 GMT

i am unable to view my data usage anywhere on this website. everything takes me back to the main page that says i won’t be able to view my account during a period in february, clearly confused thinking it still applies. then i download the app, which is in “maintenance mode” and directs me back to the website. then i try the chatbot and it doesn’t even understand me when i click the conversion buttons IT provides me. i call 611 and it tells me i have used 75% of my data (impossible) and then a link to the website to check it, which does not work. so i have zero option to handle anything related to my account including cancel my subscription. i don’t want to, but i couldn’t even access it if i tried. is this acute maintenance or is the service broken permanently? i NEED to add more data to my account if that is somehow an accurate number, and it’s becoming an emergency, and i am completely unable to do so. i have no idea what to do.

Re: app not working, website not working, chatbot not working, no option to get in touch with humans

softech — Tue, 17 Mar 2026 04:19:38 GMT

Sorry @jess48 , the site is offline for line for maintenance. Please check again tomorrow morning after 8AM ET

if you still cannot access the usage, please reach out to PM support

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there